This App is owned and run by INSPIFY PTE LTD ("we", "our", "us”). The term “our online services” refers to INSPIFY, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. The term “our services” refers to our online services and any of our other products and services, offered from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.
Personal information we collect from you and how
How your information may be used
Sharing your personal information
Processing your personal information
Access your personal information and keep it updated
Protecting your personal information
Link to other websites
Changes to this policy
Ask questions about this policy
PERSONAL INFORMATION WE COLLECT FROM YOU AND HOW
We collect personal information about you when you register using our iOS or Android App, reserve a product, place an order, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else’s website, use our Personal Shopping services, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, attend an event that we run or sponsor, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. We may also receive information about you from third parties, with whom we have a business relationship.
The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and credit card billing address, credit card details, IP address, search criteria, shopping history, shopping preferences, responses to surveys, the type of internet browser you use (internet browser is the program you use to look at websites, such as Google Chrome, Firefox or Safari), the times when you access the site and the duration of your sessions, your referring URL (the site you come from), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information, photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may share with us. We may record or monitor the calls that you make to or receive from us. We do this for security and training purposes.
We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent to your computer or other device that we can access when return to our site. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests.
HOW YOUR INFORMATION MAY BE USED
Whenever you give us your personal information, we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.
When you use our services:
If you use any of our services, register for or attend one of our events, set up, look at or change your account details or contact our Inspify concierge services or a member of our customer service team, we will record your personal details.
Your information will be used to provide the information, services or products you have asked for, and to provide you with a personalized shopping experience.
We keep your information and may use it for several purposes, such as:
Accounting, billing, reporting, audit;
Credit, debit or other payment card verification;
Safety, security, training, administrative and legal purposes;
Data matching, statistical and market analysis, marketing information;
Marketing for us, or our partners;
Developing, upgrading and maintaining systems;
Research and development;
When required by law or in connection with legal proceeding or disputes;
Any other uses set out in the terms and conditions for use of our services. As such, we may disclose your information to one or more of the other organisations listed in the section called “who we will share your personal information with”.
Saved payment credit card details will only be shared with our payment partners, and will only be used to process your order. We may also use your personal information to send you marketing updates.
Tracking how our online services are used:
We collect and use third parties to collect and share with us information from visitors to our online services. We analyse it to build a picture of how people use our services to help us improve the same services.
Customization of our online services and advert targeting:
We may use the information you give us and the information we collect via cookies when you use our online services to identify your interests. We may then use this information to personalize the marketing communications we send you.
We may use the feedback you give us to improve our services. We may publish it online or offline to promote our services upon receiving your permission.
Comments and reviews submitted to our online services:
If you wish to submit a comment or feedback on an article featured on one of our platforms, we may publish your comment online or offline to promote our business and our services. Your name or username may be displayed next to your comment.
When you use our mobile services, we may store your mobile phone number, the make and model of your phone, the operating system used by your phone, details of your network operator. We will assign a unique identifier to your mobile phone number. We will store your device language, app language, country where you are using the app. We need this information to customize the services provided through our App.
SHARING YOUR PERSONAL INFORMATION
We may contract third party organizations to provide information about you or to collect personal information on our behalf. We may also share or match your data with our business partners to provide you with information, products or services you ask for or for interest-based advertising. We may share your information to one or more of the following organisations:
Data processing companies working on Inspify’s behalf;
Credit reference or fraud prevention agencies;
Regulatory bodies, government and enforcement agencies
From time to time, we may receive requests for information from government departments or other enforcement agencies. If this happens, we will provide your information to the organization asking for it if and only if there is a proper legal basis for doing so.
We also collate information about site traffic, sales statistics, and other commercial information. This information, which may be shared with third parties, does not include any personal details allowing your identification.
PROCESSING YOUR PERSONAL INFORMATION
When we use your information as described in this policy, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside of Singapore.
We offer you the possibility to receive fashion updates via push notifications or email. These include alerts for new brands, fashion events, products, promotional offers and contests. You may opt-out of receiving these updates.
You have the right to ask us not to use your personal information for marketing purposes. We will offer you the opportunity to unsubscribe from any of the services you have subscribed. You may change your marketing preferences by logging into My Account. Alternatively, you may contact our Customer Care team by email email@example.com
ACCESS YOUR PERSONAL INFORMATION AND KEEP IT UPDATED
You have the right to see information we keep about you, with some exceptions which are described in the privacy laws. You may request for a copy of your personal information by contacting our privacy officer firstname.lastname@example.org. You may be charged a processing fee.
You have the right to review and update your personal details using our App. Only you or, upon your request, our customer service representatives, may access your personal data. “My Details”, “Shipping Details”, “My Email Preferences”, “Credit Card Details”, “Shipping / Billing Address” information can updated using our App. Alternatively, you may contact us via email at email@example.com to update your personal details.
PROTECTING YOUR PERSONAL INFORMATION
We maintain appropriate safeguards to ensure the security, integrity and privacy ofyou’re your information. We are using technology and security policies designed to protect the personal information we keep about you. We also follow the security procedures required by privacy laws. These include storing, using and releasing any information you have provided together with measures designed to prevent unauthorised access or use.
LINK TO OTHER WEBSITES
Our online services contain hyperlinks to websites that are owned and operated by third parties, using their own privacy and cookie policies. We do not approve any other platforms, Apps or websites, and we are not responsible for any information, material, products or services that are accessible through those websites nor the privacy practices and policies used by any other organization. If you use these other platforms, Apps, websites you do it at your own risk.
CHANGES TO THIS POLICY
ASK QUESTIONS ABOUT THIS POLICY
We welcome your feedback and questions on this policy.